At Ornamental Mirrors Limited, we want you to be completely satisfied with your purchase. Our sincere goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come.
Once your order has been received, we will email you with your order confirmation and the progress of your order. You must check that the details are correct as soon as possible and you should print out and keep a copy for your records.
After confirming your order you will be given the details of the delivery customer care team who can deal directly with you or through us with your delivery needs. We will never send out and item without first contacting you. Please note if an arranged delivery cannot be made due to non attendance, you will be responsible for the cost of redelivery.
We offer free standard one man UK mainland delivery to the ground floor only for all our products.
Please note, some of our large mirrors can weigh up to 60 Kg/120 pounds. With large mirrors someone must be present to help the driver to unload the mirror.
Customer must inform us at the time of ordering if delivery is required to other than a ground floor destination. Please, call 0044 (0)1635 905 705 or email us at firstname.lastname@example.org to arrange for that. Please note, if the company is not informed and delivery is unsuccessful the company reserves the right to make a charge up to £150 inc vat.
Please understand, that sending a piece of furniture through a national courier network is not an option for us due to the nature of the products we sell. Our method of despatch is through a more personal privately run transport service. Usually our products are delivered within 5 working days, sometimes it may take longer. Therefore we have an up to 10 working days delivery policy. Delivery to Scotland may take longer.
Express delivery and additional services are also available for an extra charge – please contact us by email at email@example.com to arrange this. Orders shipped outside of mainland and outside of UK will have added shipping costs and, where applicable, duty tax. Charges for shipping outside of mainland and outside of UK are based on the total weight and dimensions of your order. The customer will need to contact us by email at firstname.lastname@example.org regarding special shipping orders.
Damaged & Defective Goods Policy
At Ornamental Mirrors Limited, we understand that a product may occasionally get damaged in transit or, rarely, there may be a defect in the product. If this happens, we will replace your damaged mirror quickly and at no expense to yourself. Please note that if you do not want the product replaced then you will be responsible for the return cost.
For us to offer this level of service, however, we need some assistance from the customer in the form of a detailed product inspection immediately upon delivery. Please refuse to accept any delivery that has been damaged in transit and contact our customer service team immediately at 0044 (0)1635 905 705 or by email at email@example.com.
We may ask you to send a picture of the damage via email or a mobile phone. Once this has been received we will arrange to collect the damaged item and replace it for you. Please be aware that replacements or refunds can be hindered or denied if the customer fails to thoroughly check the items for any damage at the point of delivery and fails to notify Ornamental Mirrors Limited of defective or damaged merchandise within 24 hours of receipt. If damage is reported within 24 hours, we can file a claim on behalf of the customer and work quickly to resolve it.
Please note that in order to provide quality products and services we always inspect the mirrors for any defects or damages on receipt from the manufacturer. The packages may be opened and re-sealed into the original packaging to reduce the amount of new packaging required and to reduce waste.